ELK GROVE - The City of Elk Grove launched a new customer service program Monday that better connects the community with local governmental resources and information with a single point of contact.
The program, titled "Ask Elk Grove," seeks to minimize call transfers by connecting residents with specially-trained customer service representatives ready to assist with non-emergency city service requests, from potholes and stray animals to street lights and trash collection.
"The City of Elk Grove is committed to providing responsive, quality service to Elk Grove’s residents, businesses and visitors," said Mayor Steven Detrick. "The Ask Elk Grove program offers more tools to get information about the city directly and efficiently. One call truly does it all!"
Ask Elk Grove will allow residents to contact the city four ways:
· Dial 916-691-CITY (2489), Monday through Friday from 8 a.m.